Returns, Payment and Shipping Information:
Customer satisfaction is very important to us at Pawfectpetcollarsbyjackie.com. If a product fails to meet your expectations, you can return it to us in its original and unused condition within 15 days for either an exchange or refund. Certain items such as most custom items cannot be returned. If you have a question about a product’s return policy please contact us.
If you would like to exchange or return an item, contact us first. we will respond with the information needed for you to ship the unused item with its original packaging.
For products returned due to dislike or no longer needing there may be a 10% restocking fee. There are no restocking fees for exchanged products. Shipping fees are non-refundable. If an item qualifies for free shipping, there may be a $1.99 shipping charge that is also not refunded.
When returning a product we recommend using the US Postal Service. They have tracking ability and this will help with any issues that may arise. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected items.
For a product to qualify for a refund, all products must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We encourage you to measure your pet accurately as possible as we cannot exchange or return any products that have been used.
If a product is defective when you first receive it, please contact us immediately and we will replace the product at no extra charge for you.
Certain holiday items are non-returnable. They may be exchanged for size issues. Please contact us if you have any questions.
We strive to provide great customer service and we wish we could accept all exchanges and returns without any questions or limitations, but this is simply not possible. We thank you in advance for honoring these policies, so that we can continue to offer you a large selection of quality products at reasonable prices.
Shipping and Payments
We currently accept payments through Paypal. You do not have to create a Paypal account to use this service. And, you can pay with Mastercard, Visa, Discover and Amex, as well as Personal Checks.
All of our merchadise is shipped via the USPS. Either 1st Class Mail or Priority Mail. Shipping methods should be listed right on the item page.
Items marked $.99 Shipping or Free Shipping are sent via First Class Mail. If you would prefer Priority Mail, please contact us.
Some items are shipped directly from our manufacturers. These items will always ship Priority Mail for a flat rate of $3.99 for orders up to $40.00. $5.99 for orders from 40.01 to 75.00. Orders over $75.00 qualify for Free Shipping!
Feel free to contact us with any questions you may have that have not been addressed above.
And remember, Customer Satisfaction is our #1 Priority at Pawfect Pet Collars by Jackie!